Complex Engineering Service Systems: Concepts and Research

by Peter Wild

Book Overview

1. Service Enterprise Transformation.- 2. Enterprise Imaging: Visualising the Scope and Dependencies of Complex Service Enterprises.- 3. Complexity Management.- 4. Towards Understanding the Value of the Client's Aspirations and Fears in Complex, Long-term Service Contracts.- 5. Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systems.- 6. Service Uncertainty and Cost for Product Service Systems (PSS).- 7. Incentives...

• Format: Paperback
• Language: English
• ISBN: 1447127005
• ISBN13: 9781447127000
• Release Date: November 2013
• Publisher: Springer
• Length: 470 Pages
• Weight: 1.61 lbs.
• Dimensions: 1.1" x 6.0" x 9.3"