Complete Book on Customer Service

by Michael Ramundo

With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0133998827
• ISBN13: 9780133998825
• Release Date: January 1997
• Publisher: Simon & Schuster
• Length: 384 Pages
• Weight: 2.30 lbs.
• Dimensions: 1.3" x 7.3" x 9.5"