Communicating with Customers: Service Approaches, Ethics, and Impact

by Gary L. Kreps and Wendy S. Ford

This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1572731419
• ISBN13: 9781572731417
• Release Date: January 1997
• Publisher: Hampton Press (NJ)
• Length: 175 Pages