Communicate & Negotiate: A Step-By-Step Guide for Communication, Negotiation, Mediation, Arbitration

by Eileen E. Morrison and Rick E. Schroeder

This companion volume to Communicate and Negotiate features exercises designed to improve your listening and communication skills. Contains negotiation case studies, including a sample executive... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1568291256
• ISBN13: 9781568291253
• Release Date: January 1999
• Publisher: Medical Group Management Association/Center f
• Length: 118 Pages
• Weight: 0.45 lbs.

Customer Reviews

Read it and Reap

Communicate and Negotiate by Rick E. Schroeder is a handy text for persons wishing to develop these skills. It is written in easy to follow instructional form using succinct examples to reinforce the techniques he discusses.The chapter on listening skills is particularly helpful. This chapter alone is worth the price of the book.

Fantastic Find

This is an excellent, PRACTICAL, guide for communicating and negotiating in all facets of life. Imagine being a salesperson and receiving requests from 90% - 100% of seminar attendees for individual appointments (and closing on 90% of those!) This may sound unbelievable, but it's true. As a salesperson I was able to put many of the techniques in this book to immediate use. Beginning with the first chapter on becoming a better listener and better questioner, I have improved tremendously in my ability to hear what my clients and/or potential clients really are looking for - versus my preconceived ideas of what they should have. I have also seen a definite impact by using "Sensory Communication". I feel this book is very easy to understand and non-intimidating. The concepts are readily put into practice and immediately useful. In hindsight, I wish I had had these communication skills many years ago as a public school teacher. I know I would have reached many more students!This book is a must read for everyone.

A Communication and Negotiation Breakthrough

I was really impressed by this innovative book. It will replace "Getting to Yes" as the reference guide for the negotiating industry. This book is practical and easy to use. The topical index and 21 step process are perfect when you are pressed for time and need a quick reminder. The alphabetical lists of tactics and countertactics are the first of their kind. Learning the tactics gives you the ability to identify the strategy of others, leaving you with the advantage. Also, the author's simple techniques to improving communication between employees and employers, spouses, and children is revolutionary. The ten steps to listening, covered in three pages, conveys what it takes other books chapters to address and it does it better. Just this chapter alone makes the book worthwhile. It makes listening easy. This book is also perfect for teaching, learning how to better communicate with customers or design marketing campaigns. This makes it essential to everyone in sales.This book is an investment that you will want to read or refer to anytime you have to communicate a message or negotiate. It is well worth the price. It will pay for itself financially and personally, many times over and is designed for the novice as well as the expert. I have saved hundreds of dollars already and resolved family disputes with the help of this book. This author goes above and beyond by offering to answer any questions about the text for free after purchase, by accessing his website www.communicatenegotiate.com. I strongly recommend this book and hope you enjoy it as much as I did.