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Paperback Commit to Quality Book

ISBN: 0471520187

ISBN13: 9780471520184

Commit to Quality

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Format: Paperback

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Book Overview

An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the... This description may be from another edition of this product.

Customer Reviews

1 rating

The first and best book on service quality and teamwork

This book rated an introduction by management guru Tom Peters because it was the first good book on quality and employee participation to be published in the USA. I rate it as a "gotta have if you care about your customers," because it was not only the first, it is still rates head and shoulders above anything that has been written since.
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