CMMI for Services: Guidelines for Superior Service

by Brandon Buteau, Sandra Shrum, Eileen C. Forrester, et al.

Book Overview

CMMI(R) for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction...

• Format: Hardcover
• Language: English
• ISBN: 0321711521
• ISBN13: 9780321711526
• Release Date: March 2011
• Publisher: Addison-Wesley Professional
• Length: 800 Pages
• Weight: 2.65 lbs.
• Dimensions: 1.3" x 7.6" x 9.2"