Clear, Correct, Concise E-mail: A Writing Workbook for Customer Service Agents

by Leslie O'Flahavan and Marilynne Rudick

Clear, Correct, Concise E-Mail is a writing workbook for customer service agents who answer e-mail queries. The self-paced workbook uses e-mail exchanges between customers and companies to teach... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 097259860X
• ISBN13: 9780972598606
• Release Date: February 2010
• Publisher: E-Write
• Length: 183 Pages
• Weight: 1.48 lbs.