Class Acts: Service and Inequality in Luxury Hotels

by Rachel Sherman

Book Overview

In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers...

• Format: Paperback
• Language: English
• ISBN: 0520247825
• ISBN13: 9780520247826
• Release Date: January 2007
• Publisher: University of California Press
• Length: 373 Pages
• Weight: 1.21 lbs.
• Dimensions: 0.9" x 6.0" x 9.0"