Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust

by Forrest Morgeson

Book Overview

Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

• Format: Paperback
• Language: English
• ISBN: 134934415X
• ISBN13: 9781349344154
• Release Date: December 2015
• Publisher: Palgrave MacMillan
• Length: 217 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.5" x 5.5" x 8.5"