Citizen Centric Evaluation of Service Excellence

by Minal Patil and Mamta Brahmbhatt

This book investigates citizen satisfaction with public services in Gujarat, exploring dimensions of public administration, challenges, and recent initiatives. It delves into subjective and objective assessments, citizens' dissatisfaction, and reactions to service failure. The research outlines objectives, hypotheses, design, and acknowledges study limitations. The theoretical framework discusses service quality dimensions, while the literature review...

• Format: Paperback
• Language: English
• ISBN: 6207469550
• ISBN13: 9786207469550
• Release Date: March 2024
• Publisher: LAP Lambert Academic Publishing
• Length: 92 Pages
• Weight: 0.32 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"