Cisco IP Communications Express: Callmanager Express with Cisco Unity Express

by Christina Hattingh and Danielle Au

Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications. This book provides the information you need to maximize the use of this product suite. It helps you... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 158705180x
• ISBN13: 9781587051807
• Release Date: January 2005
• Publisher: Cisco Press
• Length: 890 Pages
• Weight: 3.78 lbs.
• Dimensions: 2.2" x 7.8" x 9.2"

Customer Reviews

Very useful guide

A very good reference guide for any new/existing cme/cue deployment. Specifically the sample config guides were very useful. Overall this book is well written.

A Complete Reference for Configuring and Managing CME

Cisco IP Communications Express: CallManager Express with Cisco Unity Express (ISBN 1-58705-180-X) is an all-in-one resource for configuring, managing, and troubleshooting the Cisco CallManager Express (CME) solution. It is almost 900 pages and is well organized into five parts: overview, feature operation and applications, administration and management, maintenance and troubleshooting, and appendices. If you are involved in configuring or maintaining the Cisco CallManger Express, this book will provide you with all the information you need to get your work done. Cisco CME is an integrated solution offered by Cisco for meeting the IP telephony needs of small businesses or branch offices. The CME solution, which consists of the call processing feature and the voice mail feature, runs on the Cisco routers ranging from the 1700 series to the 3700 series and beyond. Whereas the CallManager suite offers centralized approach to building out an enterprise wide VoIP network, the CME is meant to serve the needs of smaller businesses or to integrate seamlessly into the larger, enterprise solution. The book is well written and starts out with a high level architecture of the deployment scenarios for CME. The second part gets into the features and applications side of the solution. This part is where the crux of the book lies. It presents a detailed coverage of the commands used to configure the CallManager solution under various scenarios such as implementing different call features, integrating VoIP with PSTN, and deploying CME as part of a larger CallManager solution. This part presents a thorough coverage of Unity Express (UE), the voicemail module of the CME. The third part relates to the management of CME. Particularly useful in this part is a real-life configuration example as it illustrates and brings together a lot of the material covered in the earlier part of the book. Part four gets into the essential topic of troubleshooting the CME solution. It provides useful tips and solutions for common problems found in deploying the call processing and voice mail aspects of CME. This is definitely a very useful section of the book. The last part, the appendices, has reference materials and scripts used in the book to make daily tasks easier etc. One of the strong points of the book is a multitude of sample configurations. The authors provide sample configurations throughout the book to help illustrate the concepts being presented. This sample configuration goes a long way if the reader has the task of actually configuring CME. The other strong point of the book is the depth of coverage given to each topic that is discussed. With the exception of a handful of topics (one in particular which I'll mention), the book never glosses over any topic; rather it covers it in detail, ensuring that most aspects of the topic are addressed. The exception to this was the coverage of the D/A module(s) used for attaching analog devices to CME, such as a fax machine. Gi

Very good book - not only for CCME and CUE

I've used this book as a main reference for my first complete implementation of CCME and CUE. I said "main" reference instead of "only" reference, because there are few small gaps to be filled by Cisco on-line documentation, but the deficiencies are too small to justify anything less than 5 stars. Additionally, there is a lot of general (IP and traditional) telephony information so even a relative beginner, after reading this book, will be able to intelligently interview future users (Chapter 5 is simply brilliant!), design quite complex system with many fancy call features, and even create scripts for quite sophisticated Auto-Attendant options. Certain concepts are not explained in complete detail (for example dial peers or voice ports), but deeply enough for the needs of CCME.

A must for the network engineer!

Over the past several years, Cisco's has been providing unparallelled VoIP solutions to the enterprise with their IP telephony product lines, including Cisco CallManager and Cisco Unity, and changing the way we communicate forever. Initially, these VoIP solutions were only within the reach of the enterprise customer with the money and resources to deploy these systems. With the new IPC Express platform, Cisco is changing that, and enabling the small and medium businesses to also benefit from the advantages of a VoIP system, at a much lower cost than was formerly attainable. This convergence of voice and data technologies has already proven very beneficial in the enterprise, now the small and medium sized businesses can also reap those same benefits and advantages, while staying within their budget. Cisco IP Communications Express: CallManager Express with Cisco Unity Express, a recent addition to the Cisco Press library, is the definitive guide to design and deployment of these solutions. The authors have gone the distance with this book in providing insight into the design and deployment considerations of these systems. For the network engineer, and business associate alike, this guide will prove valuable in the decision to implement VoIP solutions using the Cisco IPC Express platforms. From the beginning, VoIP technology, with a focus on the small to medium business, is discussed. While other books cover material geared towards the enterprise user, this book does an excellent job focusing on the target audience, the small and medium business. Mini case-studies are presented throughout the book with examples appropriate for the small and medium business architecture. The authors provide very detailed examples of typical configuration tasks, and even walk you through a mock-deployment. Detailed configuration processes for both CallManager Express and Unity Express will certainly prove invaluable to the network engineer deploying this solution. Detailed call routing configuration is explained, with an emphasis on dial-peer configuration. With the level of detail the authors have provided in these configuration tasks, nobody should be left in the dark. Integration applications with both H.323 and SIP protocols are explained in detail. This functionality adds value to this system in almost any environment, H.323 or SIP. A detailed explanation of troubleshooting processes will guide you through resolving many of the system issues which you may encounter as part of your Cisco IPC Express system deployment. The authors have done a wonderful job with this book in preparing the reader to successfully deploy an IPC Express system. I would highly recommend this book to anybody designing, installing, or even just considering an IPC Express system. This book is a must-have addition to any engineers library.

Everything You Need to Know

Cisco has done a marvelous job in defining and implementing just what is possible in converged voice and data systems. From being just a dream a few years ago, now the hardware and software is available to make the dream come true. It's not quite to the point of where you think of Cisco as you phone company, but it's getting there. This book concentrates on the lower end of the Cisco equipment, for small stand alone or corporate branch offices. It is aimed at the small business owner, the manager in the big organization responsible for remote communications, and to the reseller interested in expanding his offerings to his business customers. There are a lot of different Cisco hardware products in a range from very small to bigger systems. The first part of the book talks about these various products, including both the switch and the telephones themselves. Most of the book, however is on how to use the software that makes it all work. This software is Windows based, and for the most part can be administered from a remote terminal. Because it is so powerful and capable of so many things, there are a lot of screens to work with. As you would expect, there is also a good bit of background theory and troubleshooting information. Basically everything you need to know about ordering, setting up and operating a system.