The authors believe that conflict, if rightly managed, can be an opportunity for a church's growth and development. Here they take up the practical realities of managing conflict in the local church. When conflict is present, a first step should be to determine whether or not the church will try to manage the conflict, and if so, whether or not to call in an "outsider"--one who is not directly involved in the conflict--for help. The role of the "outsider" (or referee) is described in great detail. Various methods for dealing with the conflict, as well as methods of gathering and analyzing information are discussed.
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