Check In; Check Out: Managing Hotel Operations

by Gary K. Vallen and Jerome J. Vallen

Book Overview

This package contains the following components: -0132059673: Check-In Check-Out: Managing Hotel Operations -0135110106: Front Office Management Simulation Access Card This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0131126822
• ISBN13: 9780131126824
• Release Date: January 2004
• Publisher: Prentice Hall
• Length: 636 Pages
• Weight: 3.25 lbs.
• Dimensions: 1.2" x 8.2" x 10.3"

Customer Reviews

a very good book

I bought this book to understand better the modern age in the hotel industry. I run a small hotel in Greece with my family and now we are building a new more up to date one. This book helped me to understand the hotel industry as a whole and the way it is changing. It covers with detail many issues, from GDS to bed making. There are hundrends of examples that make it easy to understand what is being discused. It is abstract at the beginning of every chapter and becomes more practical (how to do things) further on. Although the books draws most cases and examples from big properties, I found it very helpful and discovered many ways to improve the service we offer in our small hotel. It is one of the books that I will keep for reference and the best I have read so far, among those that try to cover almost every aspect of running a hotel. I can not think of someone in the hotel bussines who would not find this book intresting and worth reading.

CHECK-IN CHECK OUT

THIS IS IS WELL WRITTEN BOOK IT COVERS ALL THE ISSUES ABOUT RUNNING A HOTEL/MOTEL.I FOUND THIS BOOK VERY HELPFUL.