"Over and over again, I've heard leaders in business, the church, and nonprofits tell me, "Sam, I can't wait until all this is over and we can return to normal." I completely understand this sentiment, but I gently and clearly inform them, "Yes, that would be wonderful, but I'm afraid it's not going to happen. Too much has changed for us to go back to the way things used to be. In fact, the very nature of change has changed! We'll be living with it...