Cases in Hospitality Management: A Critical Incident Approach

by Timothy R. Hinkin

Book Overview

Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry - both positive and negative - and then to describe the organization's response to it...

• Format: Paperback
• Language: English
• ISBN: 047168693X
• ISBN13: 9780471686934
• Release Date: November 2005
• Publisher: Wiley
• Length: 176 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.6" x 5.9" x 8.9"

Customer Reviews

Needed for class

I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.