Case Studies in Service Innovation

by Ian Miles, Linda A. MacAulay, Leng Tan Yin, et al.

Book Overview

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred,...

• Format: Paperback
• Language: English
• ISBN: 1489996869
• ISBN13: 9781489996862
• Release Date: May 2014
• Publisher: Springer
• Length: 234 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"