Capacity Management Practices and Customer Satisfaction

by Kenneth A. Sangalang

Firm s capacity management practices has a substantial influence on customer satisfaction especially across industries engaged in merchandising businesses. This study was conducted to measure the extent of capacity management practices considering workforce performance, tool capacity management and inventory management, additionally, the extent of customer satisfaction considering the factors customer compliments and customer expectations, with the...

• Format: Paperback
• Language: English
• ISBN: 6205508567
• ISBN13: 9786205508565
• Release Date: October 2022
• Publisher: LAP Lambert Academic Publishing
• Length: 60 Pages
• Weight: 0.22 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"