Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

by Keith Dawson

Book Overview

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1578200504
• ISBN13: 9781578200504
• Release Date: April 1999
• Publisher: CRC Press
• Length: 208 Pages
• Weight: 0.68 lbs.
• Dimensions: 0.6" x 6.1" x 9.0"