Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review

Bys: Greg Levin, Laurie Solomom, Ann Smith, et al.

The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950705
• ISBN13: 9780970950703
• Release Date: October 2001
• Publisher: ICMI Press (International Customer Management
• Length: 164 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.5" x 6.1" x 9.0"