Call Center Operations Management Handbook and Study Guide

by Debbie Harne and Brad Cleveland

Call center operations is a specialized management field with its own theories and terminology. The fundamental dynamics of the randomly arriving call center workload create multiple challenges in the... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950756
• ISBN13: 9780970950758
• Release Date: February 2003
• Publisher: ICMI Press (International Customer Management
• Length: 1 Pages
• Weight: 0.65 lbs.
• Dimensions: 1.1" x 8.3" x 11.1"