Call Center Management

by Jon Anton and Anton Conley

Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1557531129
• ISBN13: 9781557531124
• Release Date: April 2007
• Publisher: Purdue University Press
• Length: 100 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.3" x 8.4" x 10.9"