Call Center Leadership and Business Management Handbook and Study Guide

by Brad Cleveland and Debbie Harne

Call center professionals continue to grow in stature as the call center’s value contribution is heightened within organizations. As call centers handle increasingly complex transactions and provide... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950772
• ISBN13: 9780970950772
• Release Date: February 2003
• Publisher: ICMI Press (International Customer Management
• Length: 1 Pages
• Weight: 3.00 lbs.

Customer Reviews

Excellent Handbook

I am a certified CIAC - OM. This book is a must in order to pass the test or to get the stratigic prospective of an organization. However, I think the price is exaggerated! I mean you can find books that gives the same info with a much affordable price! Sorry for that! but this is my honest opinion. Anyway, It's a grate book!