Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

By Keith Dawson

This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1578200474
• ISBN13: 9781578200474
• Release Date: October 1999
• Publisher: CMP Books
• Length: 325 Pages
• Weight: 1.24 lbs.
• Dimensions: 0.9" x 6.0" x 9.0"