Call Center Forecasting and Scheduling: The Best of Call Center Management Review

by Gerry Barber and Brad Cleveland

Book Overview

Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0965909360
• ISBN13: 9780965909365
• Release Date: October 2001
• Publisher: ICMI Press (International Customer Management
• Length: 104 Pages
• Weight: 0.45 lbs.