Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition

by Brad Cleveland

Revised and Updated with New Material High agent turnover can cripple an organization'draining the call center's budget, destroying staff morale and eroding customer satisfaction. Progressive call... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932558047
• ISBN13: 9781932558043
• Release Date: September 2004
• Publisher: ICMI Press (International Customer Management
• Length: 121 Pages
• Weight: 0.69 lbs.
• Dimensions: 0.5" x 5.8" x 8.4"