Business Systems Engineering: Managing Breakthrough Changes for Productivity and Profit

By Gregory H. Watson

Book Overview

A guide to combining two powerful management techniques totransform any business organization into a masterpiece of businessefficiency. Lester Dean Thurow, Dean of MIT's Sloan School ofManagement, recently stated that benchmarking combined with processengineering will be the most important management technique of the1990s. Now, in this groundbreaking book, Gregory Watson describeshow top corporations worldwide have already successfullyimplemented that powerful cutting-edge technique--which he calls"business systems engineering"--to promote continuous improvement.More importantly, he clearly demonstrates how you can do the samein your organization.
* Introduces business systems engineering, a dynamic new approachto rethinking and redesigning business processes to achievedramatic improvements in quality, cost, service, speed, andmore
* Offers clear guidelines for using business systems engineeringtechniques to make your organization more dynamic, productive, andable to adapt to change in today's global marketplace
* Incorporates key aspects of TQM, business process improvement, policy deployment, industrial engineering, teamwork, problemsolving, and information technology into one holistic system
* Includes business systems engineering success stories, includingthose at Compaq, United Services Automobile Association andMotorola, as well as a survey of the effect of systems changeacross the global automobile industry

• Format: Hardcover
• Language: English
• ISBN: 0471018848
• ISBN13: 9780471018841
• Release Date: January 1995
• Publisher: Wiley
• Length: 304 Pages
• Weight: 1.85 lbs.
• Dimensions: 1.0" x 6.3" x 9.3"

Customer Reviews

Book review

The content of the book was a great resource for me in developing advanced strategies as a Business Systems Analysis. It provides clear cut details that can be applied effectively and economically. Time and cost are important factors in each project in order to get beyond the feasibility report, and the outlined process helps in creating this most important document. If you use the SDLC and TQM methodology in your business practice, then this manual is a priceless asset.

Mandatory reading for every raising star!

"Business Systems Engineering" is an excellent resource for anyone interested in creating a world class organization. The tools of business systems engineering allows you to transform a company into a learning organization capable of strategic change and excellence. The emphasis on "adult learning theory" and its role in reengineering the work process is particularly refreshing. Because strategic change and leadership begins with learning, the emphasis on the work performed by cross-functional teams of employees is essential to creating a learning organization that can successfully respond to challenges in the marketplace. Case studies emphasize organizational learning and looking outside the box, and demonstrate the use of benchmarking to identify the best business practices and applying them to creating a competetive advantage. Watson's holistic view of business systems as open systems that are capable of improvement, easily promotes the integration of TQM principles and the use of information technology. The result of this synthesis is the business system engineering model. The model allows you to transform your organization without sacrificing your focus on quality or the customer, and is adaptable to any business. It also helps you to realize the value of employee training to support change initiatives for profit. If a change in your organization's culture is the prescription, then Business Systems Engineering is the treatment.