Business Process Management: Profiting from Process

by Roger Burlton and Roger T. Burlton

Book Overview

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its owners. The more businesses change, the more they must concern themselves with their stakeholder relationships and manage their processes so that technologies and organization designs have a common business purpose. This book shows you how to deliver integral processes and helps you build a...

• Format: Paperback
• Language: English
• ISBN: 0672320630
• ISBN13: 9780672320637
• Release Date: May 2001
• Publisher: Sams Publishing
• Length: 416 Pages
• Weight: 0.70 lbs.
• Dimensions: 1.0" x 7.3" x 9.1"

Customer Reviews

Getting the Business Value from BPM

As a Trainer and Consultant in the Business process space it is important to read as widely as possible. This can often be a chore, but in the case of this book it was a real pleasure. Roger really focusses in on getting the Business Architecture right first and then drilling down into process. As with so many books this too can be viewed as several books in one. The first 1/3 or so is great reading for any manager involved in helping their organization move to being process based. The framework suggested is readily useable by all organizations. then the book does get a little more technical and might lose the business readers, but provides valuable resource and insight for analysts involved in process improvement. An enjoyable read and well worth the time it takes to do so.

A Business Process Management toolkit must have.

Rogers new book is notable for a number of reasons. It presents the subject of Business Process Management with a practical 'can do' approach that will appeal to organisation leaders and practitioners alike. It's direct style is accessible and provides a framework which leads both the reader and the BPM implementer through a tried and tested approach harnessing people, process and technology.This is a definite must have in your BPM toolkit.

Best in class book with a full view of the subject

Among the stack of business process and process design books I've read this one stands out as the best. The reason for this bold statement is this is the only one that carefully examines business processes from the four dimensions of (1)Business, (2) Process, (3) Knowledge and (4)Business Rules. Contrast the four-dimensional view this book provides with the two-dimensional view most business process books take (business and process), and you'll begin to see why I like it so much and how this book is a good fit for process analysts and engineers who are faced with aligning business processes to e-commerce initiatives, or aligning IT to business.What I like most is the book is divided into a management guide and a practitioner's guide. This is a unique approach that has a significant benefit: it aligns the sponsors and business process owners (managers) and the design and implementation teams (practitioners) into a unified team by giving each group the necessary information for business process management in their own language and from their own points of view. Among the "necessary information" are" ten guiding principles, a common framework and project management essentials. I also like the way knowledge management is included, the clear focus on end results and the fact that the processes are designed for contemporary business (e-commerce, supply chain management, etc.), and incorporation of business rules. Combined, these make this book stand out as the best on the topic (in my opinion).This book blends the no-nonsense process approach of pure process books with the fresh views of the current flood of "e" books, and does so without hype or gushing promises. It's down-to-earth, copiously illustrated and methodical. I strongly recommend this as the primary book on business process management and give it 5 stars.