Business Process Change Management: Aris in Practice

by Mathias Kirchmer, Wolfram Jost, M. Hammer, et al.

Book Overview

This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the...

• Format: Hardcover
• Language: English
• ISBN: 354000243X
• ISBN13: 9783540002437
• Release Date: March 2003
• Publisher: Springer
• Length: 294 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.7" x 6.4" x 9.5"