Business Class: Etiquette Essentials for Success at Work

by Jacqueline Whitmore

Have you forgotten a person's name two minutes after being introduced? Have you wondered which fork to use or how to discreetly pay the check while attending an important business dinner? Have you insulted an international client by mistake and didn't realize it until it was too late? Making these types of errors can get in the way of getting ahead. However, these faux pas can be avoided by exercising a little bit of business etiquette.
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• Format: Hardcover
• Language: English
• ISBN: 0312338090
• ISBN13: 9780312338091
• Release Date: July 2005
• Publisher: St. Martin's Press
• Length: 192 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.8" x 5.5" x 8.6"

Customer Reviews

AWESOME!!!! Get prep. for interviews!

I read this book two days before my internship interview and it was a tremendous help. This book allows you to really inspect and look at yourself with a different perspective. I would recommend this book to anyone who wants to become part of the business world. It is a "must have and a must read" type of book.

Must read for Small Business Owners to C-Level Executives

Whether you're a small business owner looking to grow your business with higher quality clients/customers or a C-Level executive looking to polish your business image, this book is perfect. No fluff, it's meat and potatoes information with real world solutions. Jacqueline covers everything from sending an email to formal dining etiquette. Fantastic book. I'm purchasing additional copies for friends/clients who've asked questions about business etiquette.

A must read for career success.

This book is a valueable tool for all business professionals who recognize the important role interpersonal skills play in career success. As American society continues to travel down a pathway of rude and disrespectful behavior, those who arm themselves with the principles of behavior from this book will leave their competitors in the dust and will thrive in the global marketplace of today.

First Ten Pages I learned Important Information

As a true Yankee, I believed I knew all of my manners, but within the first ten pages, of Business Class, I was surprised and kept learning more page by page. I even read parts of the book out loud to corporate girl friends while at the beach. After reading some of the other reviews, I think this is the perfect gift for my college neice and nephew as well as many other friends and business associates. Thank you Jacqueline for bringing back manners in a world that is sometimes too much in a hurry. Please write a book on cell phone etiquette, one which we can pass out to most of the world.

Every Salesperson and Executive In America Should Own This Book

I love this book! There has never been a more timely book than Business Class, it contains the easiest, most current, and best advice avialable on business etiquette. One of the things I liked most about the book was how easy to read, learn and apply the lessons are. If you read this book you'll sell more, build better and deeper relationships and feel more confident than you ever have no matter what the business setting. I consider myself very well versed in business etiquette but I was amazed at what I didn't know about current rules. I can't tell you how many business situations I've been in where people simply had no concept of proper etiquette. In reading the book, I learned many things and will definately be more prepared and appropriate as a result. I had no idea for example that if your fork fell on the floor at a restaurant that you should leave it and ask for another rather than picking it up and asking for another. I also didn't realize what the appropriate thing to do was when a woman walks to the table in a business setting (you'll be surprised, your mom and dad may have given you bad advice). Jacqueline does an amazing job of covering every conceivable business situation and shows you how to handle each appropriately and with grace. If you ever go to business lunches, dinners, mixers, networking events, or interact with clients in any way I strongly recommend this book. You'll be amazed at the power and confidence you feel after reading it.