Building a Customer Service Culture: The Seven Serviceelements of Customer Success (PB)

by Mario Martinez and Bob Hobbi

Book Overview

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1593119356
• ISBN13: 9781593119355
• Release Date: August 2008
• Publisher: Emerald Publishing Ltd (Iap)
• Length: 164 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"