Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-Based Design

by Paul Bate and Glenn Robert

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration...

• Format: Paperback
• Language: English
• ISBN: 1846191769
• ISBN13: 9781846191763
• Release Date: August 2007
• Publisher: CRC Press
• Length: 220 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.5" x 6.7" x 9.6"