Soft skills are more important than ever, in the new hybrid workplace, where we all must communicate, cooperate, and collaborate with an ever-wider range of people --- whether remotely or in person. At the same time, there is a growing soft-skills gap throughout the workforce, and not just among the new young workforce, but also among people of all ages. In this second edition of Bridging the Soft Skills Gap, Tulgan recognizes the three key behaviors...