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Paperback The Service Pro: Creating Better, Faster, and Different Customer Experiences Book

ISBN: 087425731X

ISBN13: 9780874257311

The Service Pro: Creating Better, Faster, and Different Customer Experiences

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Format: Paperback

Condition: Very Good

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Book Overview

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. This description may be from another edition of this product.

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