Bottom-Line Call Center Management

by David L. Butler

Book Overview

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0750676841
• ISBN13: 9780750676847
• Release Date: March 2004
• Publisher: Routledge
• Length: 208 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"