Beyond World Class

by Alan Ross

Leading with people values is at the heart of companies that have moved beyond world class. More than earning profits, cutting costs, or even making high-quality products, relationship building is a... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0793149053
• ISBN13: 9780793149056
• Release Date: January 2001
• Publisher: Kaplan Publishing
• Length: 228 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.8" x 6.6" x 9.2"

Customer Reviews

The Single Most Impacting Book Ever

This book changed my life and the way I run my company. I never understood how much integrity led to success. After reading this book I took my small business and increased it 10 fold. Alan Ross is a genious.

Do you want to be Beyond World Class

Let me say that I really enjoyed Beyond World Class. It is a great book. I would advise you that it is not a book for everyone though. Why do I say that? Beyond World Class challenges the reader to build a Beyond World Class organization and the path that Alan Ross suggests involves honesty, integrity and character (profit after that list). There are many useful concepts that can be gleaned from this book, but the cornerstone of this approach comes down to character.One interesting aspect of this book is the author's personal perspective on decisions that he made to protect and strengthen his integrity. The decisions were incredibly difficult and the future of the company hung in the balance. Each time the author followed through with integrity he was rewarded and in retrospect making the easy decision (not exercising integrity) would have been disastrous.Beyond World Class is about integrity in relationships with employees, suppliers (partners) distributors, and customers. This book goes further then many that talk about building relationships with customers. Beyond World Class shows that employees, suppliers, and distributors each have a significant hand in the ultimate satisfaction of customers. Beyond World Class highlights that beyond world class organization understand the value leading to the customer involves employees, suppliers, distributors and ultimately the customer themselves.Beyond World Class emphasis that customer selection is an essential piece of building a beyond world-class organization. Customer selection goes beyond targeting a customer segment to selecting customers that align with your company's vision, offering, and margin guidelines. In essence you partner with your customers. Part of this partnering is seeking to find solutions to customer problems and continually increase your value to your customer. These concepts in this section alone make the book worth the price!Beyond World Class challenges you to build the following character culture with the following characteristics:Humility Sponsoring champions Integrity and modeling Fairness and caring Are you up to the challenge of being Beyond World Class?