Beyond Total Quality Management: Toward the Emerging Paradigm

by Greg Bounds, Lyle Yorks, Gipsie Ranney, et al.

Comprised of 12 conceptual chapters and a collection of chapter-length case studies, this textbook is devoted to total quality management (TQM). The conceptual chapters introduce students to the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0070066787
• ISBN13: 9780070066786
• Release Date: January 1994
• Publisher: Irwin/McGraw-Hill
• Length: 817 Pages
• Weight: 3.20 lbs.
• Dimensions: 1.5" x 7.7" x 9.6"

Customer Reviews

Beyond Planning, Organizing, Leading and Controlling, too.

Most management texts do an adequate job of describing the latest innovations, but with rare exceptions they do so in a framework first suggested in 1916 by Henri Fayol. Very few managers nowadays allocate specific effort to planning, organizing, leading and controlling, but that's the way most management texts are still divided up. This book is a refreshing exception. The authors organize their ideas around three managerial roles: Assuring continuous improvementOrganizing to improve cross-functional systemsEnhancing customer value.There are sections on employee involvement and organizational learning, with lots of examples throughout citing firms such as Saturn, Xerox and Federal Express. The style is skeptical and readable. One shortcoming: Having a high-quality hiring process is your most important success factor. For that, ignore the advice in this book and look at Lou Adler's "Hire with Your Head."In all other respects, it's a great book.