Beyond Blame: Learning from Failure and Success

by Dave Zwieback

Book Overview

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.

In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing...

• Format: Paperback
• Language: English
• ISBN: 1491906413
• ISBN13: 9781491906415
• Release Date: November 2015
• Publisher: O'Reilly Media
• Length: 90 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.2" x 5.9" x 9.0"