You may need to ask . . . Is your church or organization a place that appeals to first-time visitors? What impression do passersby have upon seeing your building, grounds, and parking lot? Do new people feel welcomed and comfortable, or are they made to feel as if they stick out like a sore thumb? Do they want to come back soon, or are they eager to escape? Dr. Chris Bowen believes churches--and any organization that wishes to excel--should...