Better Customer Service: Simple Rules You Can Apply Today

by Edward C Brewer and Terence L Holmes

Book Overview

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant.

An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry...

• Format: Paperback
• Language: English
• ISBN: 0367757338
• ISBN13: 9780367757335
• Release Date: June 2021
• Publisher: Routledge
• Length: 96 Pages
• Weight: 0.31 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"