Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Collins Best Practices Series)

by John Hoover

Book Overview

Every office has someone who's no fun to be around. But getting along with that person, and managing them effectively can make both your jobs easier. Difficult People, a comprehensive and essential... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0061145599
• ISBN13: 9780061145599
• Release Date: April 2007
• Publisher: Harper Business
• Length: 160 Pages
• Weight: 0.40 lbs.
• Dimensions: 8.0" x 0.3" x 4.0"

Customer Reviews

Affirmation Displaces Anger

You can't eliminate the difficult people from your life, especially at work. You can render them harmless. Engage your empathic gland. Nobody is difficult for no reason. Once you understand why people do what they do, your ability to neutralize what is bothering you increases exponentially.