Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer

by Jac Fitz-Enz

This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff. Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality...

• Format: Hardcover
• Language: English
• ISBN: 1555425739
• ISBN13: 9781555425739
• Release Date: August 1993
• Publisher: Pfeiffer
• Length: 240 Pages
• Weight: 1.08 lbs.
• Dimensions: 0.9" x 6.3" x 9.3"

Customer Reviews

Pertinent, hard-hitting management guidance

Jac Fitz-Enz writes in a dramatic and to-the-point way based on his hard-earned experience in trying to motivate staff organizations. He asks how staffs add value -- surely they do, but often this value gets neglected or misdirected, resulting in a caretaker system rather than a managed company. The author's inspiring words, reminiscent of Deming and Drucker, should be more widely quoted than they are.