Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies

by Patricia Keelhey, Patricia Keehley, Steven Medlin, et al.

For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples...

• Format: Hardcover
• Language: English
• ISBN: 0787902993
• ISBN13: 9780787902995
• Release Date: October 1996
• Publisher: Jossey-Bass
• Length: 272 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.9" x 6.5" x 9.4"