Benchmarking Customer Service

by Glen Peters

Benchmarking against the best is essential in building customer focus. This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan.

• Format: Hardcover
• Language: English
• ISBN: 0273610694
• ISBN13: 9780273610694
• Release Date: June 1995
• Publisher: Trans-Atlantic Publications
• Length: 223 Pages
• Weight: 1.10 lbs.