Praise for Benchmarking "Benchmarking provides a practical, hands-on approach by a team that has been there." --Susan Anderson-Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become 'Best-in-Class' in your business." --Rolf E. Soderstrom, Corporate Vice-President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking...