The sections of this guide outline different phases of moving your knowledge of a gap, from stakeholder engagement to implementation. The guide contains the following headings:
Have a clear mind - why unlearning is vital to reduce your bias and facilitate stakeholder engagementEmpathy map - the relevance of empathy mapping and identifying who the human at the center isEngage with key stakeholders - who are key stakeholders? stakeholder engagement is relevant and how to go about itCo-design your solution - the co-creation methods and how to select the most viable idea for the identified problemImplement your solution - how to conduct low fidelity testing, addressing barriers to implementing your ideas, and the need to iterate to ensure a successful implementation.