Bam!: Delivering Customer Service in a Self-Service World

by Mary Jane Grinstead and Barry J. Moltz

Book Overview

Customer service has been turned upside down by the self-sufficiency and immediacy of shopping and buying products and services on the web. Our self-help culture has been transformed into a... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1449007945
• ISBN13: 9781449007942
• Release Date: September 2009
• Publisher: Authorhouse
• Length: 236 Pages
• Weight: 0.86 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"