We all make assumptions, and these are the building blocks for our unconscious biases. They pervade the workplace and spill into our personal life. Dr. Stephens carefully walks you through a three-step model for overcoming unconscious bias. Step 1 is to raise awareness and unfreeze the undesired behavior. Step 2 is to change the behavior through transformational conversation. And Step 3 involves creating a plan to freeze the new, desired behavior...