Assessing the Service Quality

by Adam Marenga

Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The...

• Format: Paperback
• Language: English
• ISBN: 613893265X
• ISBN13: 9786138932659
• Release Date: June 2020
• Publisher: Scholars' Press
• Length: 116 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"