Assessing Business Excellence

by Les Porter and Steve Tanner

Book Overview

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this...

• Format: Paperback
• Language: English
• ISBN: 0750655178
• ISBN13: 9780750655170
• Release Date: December 2003
• Publisher: Routledge
• Length: 472 Pages
• Weight: 1.57 lbs.
• Dimensions: 1.0" x 6.2" x 9.2"