Let's be real-customers suck.Being sandwiched between needy customers and incompetent leadership at a greedy corporation sets an impossible expectation. It's Tony's job to "reset the customer experience" with no tools other than his customer-oriented attitude and expression of the company's hip and trendy culture.Ha ha. Right.Tony knows his wife might not make it through this pregnancy. She's on bedrest due to a mass in the womb and odds are it's...